FAQ

Frequently asked questions about the membership

Techy FAQs

    How do I restart my subscription if it lapsed?

    After you update your credit card information, you need to manually restart your subscription. You can follow the below steps to do both:

    1. Update your card
    2. Restart your subscription

    Why can't I log in?

    Try checking your browser's security settings. Our membership software won't work if you've disabled 3rd-party cookies, and may get weird if you're using an Incognito Window. Either change your settings or use another browser.

    How do I cancel my subscription?

    I hate to see you go, but if you must, Log in to your account and toggle auto-renew off from the Subscriptions menu item.

    Can I switch from a monthly plan to an annual plan?

    Of course! Click "Change Plan" from the Subscriptions menu item in your account. You'll be switched to the new plan immediately and charged a prorated amount.

    Can I update my email address or other personal information?

    YES! Log in to your account to make these changes.

    How do I update my credit card?

    Log in to your account, add the new card, and click "Update My Credit Card."

    How do I use a password instead of the "magic signup link" via email?

    We prefer the "one fewer password in your life" method on by default, but it is absolutely possible for you to set up a manual password and use that to access your membership:

    1. Sign in via the "magic link" method
    2. Go to your Account Settings page
    3. Enter a "new" password
    4. Click "Update"

    The next time you need to log in and type in your email address, the system will recognize you have a password and ask for it!

    How do I reset my password?

    The same method above to set a password initially can be used to change your password to something else.

    Can I gift this membership to someone?

    Yes, you can gift an annual subscription! Just click here.

    You will be prompted to enter the gift recipient's name and email address, the delivery date (they won't get the email til then), a personalized message, and your payment information.

    The lucky gift recipient will receive an email with a link to activate their gift. If a physical address is required, the gift recipient will have the opportunity to enter it when they activate the gift.